Customer care

FAQs & Help

Have a question? Check out the topics below and if we haven't answered it, contact us.

Services

✔ In Store Tailoring Service (Local Tailor: Raynelle)

✔ Custom embroidery

✔ One on one personal shopping

✔ Personal Wedding Fittings

✔ Free Gift Boxes

✔ Gift Certificates

✔ Charge account for approved oil and gas companies

✔ Corporate promotional services

Ordering

Give us a call at 780-532-1094 to place a phone order, and pick it up or have it shipped, at your convenience.

Email us at info@edwardsfactory.ca to place your order, and pick it up or have it shipped, at your convenience.

Returns & Exchanges

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@edwardsfactory.ca - please note that returns will need to be sent to the following address: 

Edward's Factory Outlet
9932-121 AVE 
Grande Prairie, AB
T8V 4J1


If your return is accepted, all shipment must be sent pre-paid, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@edwardsfactory.ca

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 business days have passed since we’ve approved your return, please contact us at info@edwardsfactory.ca

Unfortunately, we cannot accept returns on gift cards.